Terms and Conditions

Delivery costs

Orders are sent Royal Mail or courier. Normal delivery is 2-3 business days. Royal Mail requires us to allow up to 28 days for delivery in their standard terms, please contact us if you think your delivery has gone awry. These prices cover UK only. If you require international delivery please contact us for a quote.

Delivery costs are calculated by gross weight of each product, inclusive of packaging, at the following rates:

  • 0.01kg – 0.99kg:   £3.00
  • 1kg – 1.99kg:   £4.20
  • 2kg – 4.99kg:   £5.40
  • 5kg – 9.99kg:   £7.20
  • 10kg – 14.99kg:   £9.60

Roasting

All our coffee is roasted to order in Hackney Wick. Roasting is done Monday to Wednesday and dispatched as soon as possible. Orders received after 12pm on a Thursday will roll over to the following week.

Ordering

We only accept orders via our online shop. If you wish to place a wholesale order please email us on hello@theroastingshed.com

Returns/Cancellation Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to process orders. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through PayPal so we do not have access to your credit card details. This allows us to process and fulfil your orders and to notify you of the status of your order. With your consent we collect your email address for our newsletter to keep you up-to-date on all the latest products from the shop.

The Roasting Shed does not and will not sell, trade or rent your personal information to others.

If you have any questions please contact us hello@theroastingshed.com