PRIVACY POLICY

We are committed to protecting your privacy. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we process that information. This Privacy Policy is effective as of May 25 2018 in accordance with GDPR.

We reserve the right to modify or amend this Privacy Policy at any time. By using or entering your data into this website after the Privacy Policy has been modified, you agree and consent to all changes. Please check frequently to see any updates or changes.

DATA PROCESSING LAWS

The Roasting Shed stores and processes your data for the following legal reasons:

Legitimate interests – We store and process your data in a way in which you would reasonably expect us to and with minimal impact on your privacy and for reasons of legitimate interest.  This legitimate interest is where data processing is necessary to fulfill your order.

Contractual interests – We store and process your data where there are contractual obligations to do so (e.g. send out an invoice) or when you have asked us to do something before entering into a contract (e.g.provide a quote)

Legal Obligation – We store and process your data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

WEBSITE ORDERS

INFORMATION WE COLLECT

  • Personal: Name, email address, delivery address, telephone number
  • Financial: Billing address
  • Technical: Browser / country location / device / how you got here / how long you stay ​(Collected by Google Analytics).

WHY WE COLLECT INFORMATION

We use the information we collect about you to process orders in a timely and efficient manner. Without this information will will not be able to process or fulfill your orders. We also use your information to notify you of delivery status and updates or problems processing your order.

WHOLESALE

DATA PROCESSING SPECIFIC TO WHOLESALE CUSTOMERS

When you enquire or create an account as a wholesale customer we ask for –

  • Contact details: Name, business name, delivery address, ordering email address, telephone number
  • Financial: Name, invoicing/accounts email address, accounts telephone number, VAT number, purchase order numbers
  • Internal Marketing: Business activity, equipment and weekly order quantities and preferences

WHY WE COLLECT INFORMATION

We use the information we collect about you to process orders; manage payments; inform you weekly of ordering and delivery schedules and changes due to holidays; and give you status updates of your deliveries.

We store and process your financial data outlined above for invoicing, account statements and credit control.

Without this information will will not be able to fulfill your orders.

PAYMENT INFORMATION

All payments through our website are processed through PayPal. We do not have access to the debit or credit card details of web orders.

All wholesale payments are made through BACS or card payment via invoice. Financial data concerning these payments will be stored and processed by partnering banks and financial software. 

THIRD PARTIES ACCESS TO YOUR INFORMATION

The Roasting Shed does not and will not sell, trade, license or disclose your personal information to others.

In order to fulfill the delivery, your name, address, email address and telephone number will be processed through one of the third party delivery services such as The Royal Mail, UK Mail, DPD, CSM Logistics.

Wholesale customer details will be stored and processed by MailChimp for the purposes of order reminders, changes in delivery schedule or ordering updates. We do not spam or use this service for unwanted marketing newsletters.

Your data may also be shared with professional advisers acting as processors including, IT and administration specialists, lawyers, bankers, auditors, insurers, business consultants, accountants, HM Revenue & Customs, regulators and other authorities. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.


Our website uses cookies to keep you logged in for repeat orders, for statistical analysis, to understand user behaviour and to improve user experience. Google Analytics also stores your cookies. To read more about their Privacy Policy click HERE.

If you do not want your cookies stored, please delete them after visiting this site or use an anonymous browser such as Chrome incognito.

YOUR RIGHTS

You have the right to request:

  • A copy of the data which we hold about you
  • A correction of any personal data should it be inaccurate or out of date
  • The complete removal or restriction of access to your data

If you would like to see, update, correct, or delete the personal data we hold about you, please contact hello@theroastingshed.com

DATA RETENTION

We store personal information for only as long as we have a reason to keep it, after which, it will be deleted.

DATA SECURITY

Your data will only ever be stored in places where appropriate security measures have been taken. These security measures prevent your data from unauthorised use, alteration or disclosure.  Access to your data by employees of The Roasting Shed will only be given for the purposes for the fulfillment of your order or contract.

ACCESS BY CHILDREN

This website is not intended for children and we do not knowingly collect data relating to children. If you believe that a child has provided personal information to The Roasting Shed, please contact us promptly  and we will  delete this information from our databases immediately.

QUERIES & QUESTIONS REGARDING THIS PRIVACY POLICY

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at hello@theroastingshed.com.